PLEASE READ THE FOLLOWING POLICIES CAREFULLY BEFORE USING THIS WEBSITE
Shipping and Delivery Policy
We deliver products world wide from our fullfiment houses located in the US and Australia. Shipping costs are influenced by the size and weight of the product and your location, shipping costs are calculated in the shopping cart and will be added to the order total before checkout. (Please Note: Sometimes we may contact you if the shipping cost greatly exceeds what we have charged you at the checkout) Orders are dispatched within 48 hours of the order being placed and shipping times are estimated at between 3-14 business days depending on your location. We charge a handing fee of USD $5.00 per item.
Customer Service Policy
TYLER TOLMAN PTE LTD is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order, a credit or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.
When purchasing from TYLER TOLMAN PTE LTD your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre [email protected]